Communication Skills Training
The ability to communicate effectively will have a positive impact across all areas of your services, especially in relation to the management of risk, continuity and the customer experience. Two staff can deliver the same message and get two very different responses from your customers or service users, one leading to a positive outcome and the other to conflict and increased risks.
FCP’s Communication Skills training will help you to
- Enhance your listening and questioning skills
- Develop your interpersonal skills in relation to providing effective communication
- Examine how attitudes and beliefs effect your behaviour at work
- Examine and support conflict resolution within your teams
- Raise awareness of the role of effective communication to manage risks
- Increase your confidence when communicating with colleagues and customers
- Ensure your customers and service-users have the best possible experience