CONFLICT RESOLUTION TRAINING
Conflict Resolution Training
If your organisation has contact with challenging customers, services users, patients or pupils it is important that your staff have adequate training in order to manage conflict whilst at work. This course covers:
How communication skills can solve problems and reduce the likelihood of conflict
An understanding of the physical and emotional human responses during conflict
Knowledge of assessment and the management of risk to reduce harm
Effective Communication Skills to de-escalate conflict in emotive situations
Post Incident Management – Good practice
This course is relevant to any frontline staff dealing with challenging, aggressive or threatening people at work and is delivered via presentation, video, group work and scenario training. The scenario training element means the principles can be applied to your environment so will be completely relevant.
FCP offers a range of competitive pricing options for certification including Accredited, NFPS Certificates or our own Frontline Community Protection Certificates depending on your needs.
