Conflict Resolution Training 2017-06-16T16:46:51+00:00

CONFLICT RESOLUTION TRAINING

Conflict Resolution Training

If your organisation has contact with challenging customers, services users, patients or pupils it is important that your staff have adequate training in order to manage conflict whilst at work. This course covers:

  • How communication skills can solve problems and reduce the likelihood of conflict

  • An understanding of the physical and emotional human responses during conflict

  • Knowledge of assessment and the management of risk to reduce harm

  • Effective Communication Skills to de-escalate conflict in emotive situations

  • Post Incident Management – Good practice

This course is relevant to any frontline staff dealing with challenging, aggressive or threatening people at work and is delivered via presentation, video, group work and scenario training. The scenario training element means the principles can be applied to your environment so will be completely relevant.

FCP offers a range of competitive pricing options for certification including BTEC Level 2, NFPS Certificates or our own Frontline Community Protection Certificates depending on your needs.

FCP offers a range of competitive pricing options for certification including BTEC Level 2, NFPS Certificates or our own Frontline Community Protection Certificates depending on your needs.

The CR material is flexible so please call for further details of how we can meet your requirements.

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